baji's Privacy Policy

1. Introduction and Scope

baji is an online entertainment platform that provides sports betting, casino games, and other entertainment services for Bangladeshi users. This Privacy Policy ("Policy") sets out how information collected about you while using baji's website, mobile application, and other related services is managed.

By using the baji platform, you are giving your consent for your information to be collected and used in the manner described in this Policy. We advise you to read this Policy carefully and also read our Terms and Conditions, as both documents together govern the relationship between you and baji.

This Policy has been prepared in line with the applicable data protection principles of Bangladesh. We give the highest priority to user privacy and are committed to ensuring your information is properly protected.

2. Types of Information Collected

2.1 Registration and Identity Information

When you open an account with baji, we collect the following information:

• Full name, date of birth, and National ID or passport details
• Mobile number and email address
• Residential address
• Username and password provided at registration (stored in encrypted form)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we log the transaction date, amount, and payment method details (bKash, Nagad, Rocket, Upay). This information is used for account verification and fraud prevention. Full payment card or mobile PIN details are never stored.

2.3 Technical and Usage Information

Your device's IP address, browser type, operating system, time spent on the platform, and details of pages visited are collected automatically. This information helps improve the site's performance and supports security monitoring.

2.4 Cookies and Similar Technologies

The baji website uses cookies and similar tracking technologies. Cookies help remember your preferences, keep your login session active, and improve the user experience. You can disable cookies through your browser settings if you wish, though this may limit some features of the platform.

3. Purpose of Data Collection

baji collects and uses your information for the following specific purposes:

• Account Management: To handle registration, login, and account verification processes.
• Financial Transaction Processing: To complete deposits and withdrawals securely and to maintain transaction records.
• Customer Support: To verify your account details when providing assistance via live chat or email.
• Security: To detect fraudulent activity, keep accounts secure, and maintain the integrity of the platform.
• Responsible Gaming: To monitor user gaming behaviour and help set limits where needed.
• Legal Compliance: To comply with applicable laws and regulations and to fulfil legitimate requests from relevant authorities.
• Service Improvement: To understand user preferences and improve the platform's games, bonus offers, and interface.

baji never sells your personal information to third parties or shares it for any commercial marketing purpose.

4. Disclosure and Sharing of Information

4.1 Sharing Information with Third Parties

baji may share your information with third-party service providers in certain situations. These parties may include:

• Payment processing service providers (bKash, Nagad, Rocket, Upay) — only the information necessary to complete a transaction.
• Technology and hosting service providers — who operate the platform under strict confidentiality agreements.
• Fraud prevention and security specialists — to identify suspicious activity.

4.2 Legal Obligations

If a government body or law enforcement authority requests information under applicable Bangladeshi law or a competent court order, baji may provide the necessary information due to legal obligation. Such disclosures are kept to a minimum and made only on the basis of lawful requests.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Should such a situation arise, we will notify you in advance.

5. Data Security Measures

baji applies industry-standard technical and organisational measures to keep your personal information safe.

5.1 Technical Security

• SSL Encryption: All data exchanged between the platform and users is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Server infrastructure is under continuous monitoring.
• OTP Verification: Mobile OTP verification is required for sensitive actions such as password changes or large withdrawals.

5.2 Organisational Security

• Only authorised staff have access to user information, and they work under strict confidentiality agreements.
• Regular security audits and vulnerability assessments are conducted.
• In the event of a data breach, we will notify affected users as quickly as possible.

6. Data Retention Period

baji retains the necessary information for as long as your account is active. Even after an account is closed or deleted, certain types of information may be kept for a defined period for the following reasons:

• To meet legal or regulatory obligations.
• To assist in resolving disputes or investigating fraud.
• To prevent violations of our policies.

Once the above requirements have been met, your information will be securely deleted or anonymised.

7. User Rights

baji recognises and respects the following rights of its users:

7.1 Right of Access

If you would like to know the details of personal information held in your account, you can contact our customer support team. We will provide the information details on the basis of a verifiable request.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Appropriate documentation may be required for identity-related changes.

7.3 Account Deletion Request

If you would like your account and associated information to be deleted, please contact the support team. Note that due to legal obligations, certain information may need to be retained for a defined period.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can turn them off at any time through your account settings or via customer support. Important messages relating to account management are separate from this.

8. Protection of Minors

The minimum age to use all baji services is 21 years. We do not knowingly collect any information from minors. A National ID or other government-issued ID may be required at registration to verify age.

If we become aware that a minor's information is in our system, that account will be closed immediately and the associated information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming page.

9. External Links and Third-Party Services

The baji platform may include certain third-party services (such as payment gateways or game providers). These third parties have their own privacy policies, and baji does not control how they collect or use information. We advise you to also read the privacy policy of any relevant third party.

For answers to general questions about our platform, detailed information is available on the FAQ page.

10. Changes and Updates to this Policy

baji may revise this Privacy Policy from time to time. The following process will be followed for any changes:

• The revised policy will be published on this page, with the updated date noted at the top of the page.
• For significant changes, a notification will be sent to the registered email address or mobile number.
• If you continue to use the platform after a change, you will be considered to have agreed to the new policy.

We will always try to give adequate advance notice of major changes. It is a good habit to review this page regularly.

11. Contact Information

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. baji provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.